Unlock your best self @function Making it easier for you to show up your best everyday with high energy, a clear mind, and a healthy body.

austin
Joined October 2018
My opinion has been that the AI ux that's going to drive the largest value and wow factor is in doing asynchronous work that it deems relevant or interesting to you. We can't even dream up the prompts needed to surface quality, novel insights in our day to day lives.
Today we are launching my favorite feature of ChatGPT so far, called Pulse. It is initially available to Pro subscribers. Pulse works for you overnight, and keeps thinking about your interests, your connected data, your recent chats, and more. Every morning, you get a custom-generated set of stuff you might be interested in. It performs super well if you tell ChatGPT more about what's important to you. In regular chat, you could mention “I’d like to go visit Bora Bora someday” or “My kid is 6 months old and I’m interested in developmental milestones” and in the future you might get useful updates. Think of treating ChatGPT like a super-competent personal assistant: sometimes you ask for things you need in the moment, but if you share general preferences, it will do a good job for you proactively. This also points to what I believe is the future of ChatGPT: a shift from being all reactive to being significantly proactive, and extremely personalized. This is an early look, and right now only available to Pro subscribers. We will work hard to improve the quality over time and to find a way to bring it to Plus subscribers too. Huge congrats to @ChristinaHartW, @_samirism, and the team for building this.
Many businesses miss this opportunity and end up losing customers where they could be gaining lifelong fans. In fact, this frame is so pervasive that anything above bare minimum effort can be mind blowing for customers.
Tangentially related, customer support is often viewed as a cost of doing business. However, in hospitality and luxury, it’s part of the product itself. It’s a reframe of customer support (boring) to concierge (premium).
What you find looking at career pages of a company (and sometimes even the entire marketing site) is that it’s all framed around the app and the technology. That’s a problem. It means employees, recruits, investors, etc think and talk through this lens too.
It’s important to understand that product is deeper than an app, and that the whole thing from marketing through booking and receiving value, must make sense to consumers who perceive product as much more than an app.
All 3 products have existed, in some form, without an app and deep technology in the past. That’s not to say the app or the technology is simple; of course all three examples have many other features, but the psychology of the end to end experience is paramount.
Function’s product is affordable, preventative health to empower you live the healthiest, longest life possible. Our app facilitates booking and payments for that product.
AirBnB’s product is curated, safe homes for rent. Their app facilitates booking and payments for that product.
Where tech people get this wrong is thinking the app is where nearly all of the attention should be. Uber’s product is affordable, worldwide drivers on demand. Their app facilitates booking and payments for that product.
Product is not an app. Product is not even technology. Sometimes those are part of a product, but often they are given nearly all of the attention. A thread.
Better for everyone when the circles overlap
Don’t follow your passion. Follow your contribution. Greatness comes from what you give the world, not from chasing what you love. - Ben Horowitz (@bhorowitz), Columbia University Commencement (2015)
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linear did not, in fact, fix Jira
will be an incredible place to play for consumer business
we basically add costs with each discovery that impacts another piece of the population and the cost gets amortized across everyone in the pool
the problem space grows with each discovery and adds to the market for diagnostics, biopharma, and wellness tools - very few people understand that the cost of "healthcare" is going to increase for a very long time
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biology and medicine in the early innings every new condition, disease, discovery leads to diagnostics to understand it, doctors and biopharma to fix the symptoms, and wellness tools to address the root cause
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John 🧬 retweeted
Ever experience burnout? Chelsea did but didn't know it. New baby. High-pressure job. No recovery. She told herself she was fine, until her Function results made the toll impossible to ignore. Her body was in full burnout. So she made a change. Now she sleeps 8 hours, eats to fuel her body, moves daily and wakes up energized. Your body keeps track. Chelsea finally listened. Read Chelsea's story here: functionhealth.com/article/c…
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the software world is moving toward low interaction that produces high value - from LLMs to passive wearables, etc Everything is about immense value creation async. User engagement isn't the metric to optimize. It's emotion and wow factor during less frequent engagements.
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John 🧬 retweeted
There's a new GLP product that's even more effective than Semaglutide or even Tirzepatide: Retatrutide! It leads to fast, and massive weight loss by not just suppressing appetite, but also by upregulating metabolism.