In 1999, we built the first website for the Edo State government with a PHP-based CMS. It was my first exposure to online trolls. We opened up a forum for people to chat directly with the governor, and it was a bad mistake.
All we received were constant insults 24/7—no constructive feedback at all. The governor ignored the site as it didn't make sense to engage. I later realized that the reason for all this venting was a sense of powerlessness.
People didn't realize that they had an open line of communication that was effective enough to change things. The first few users were sensible people until a few found that they could hide behind anonymous handles to abuse the governor.
We ended up shutting down the forum, and that was where I developed my thick skin towards trolls. Shutting them off denies them access to you and gives you peace of mind.
Lucky Igbinedion was not the best state governor in Edo State, but he was open to listening and had initiated a digital initiative at the beginning of his tenure. People abused it, and he became immune to negative commentary. I am not saying the trolls are responsible for his poor performance, but that was a window that we lost.
My Nigerian phone number is a special Glo number. For some reason, people from the North still think it is Obasanjo's number. I can't use it normally after two decades, as people randomly call it daily to insult Obasanjo, who left power in 2008.
Powerlessness is a curse.