Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX
Seattle, WA
Joined August 2008
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Listen to my latest podcast episode (buff.ly/3iv3xs3) in which @mhbaer of @Macys shares key insights on the importance of getting the fundamental #CustomerExperience right before anything else.
#podcast #CX #Macys #Leadership
“Having multiple perspectives, particularly in a vertically integrated business, is absolutely critical,” says Lynda Firey-Oldroyd of @Topgolf.
As a leader, how do you unite the c-suite to advance your CX transformations?
Listen to the full #podcast at customerbliss.com/podcasts/a…
In the interview with Cassandra Crowe, Chief Experience Officer at @SharpHealthCare, I asked her a question that I like to ask all my guests, “What do you know now that you wish you knew then?” Listen to the #podcast to learn more: buff.ly/3DJSu6k #CustomerExperience
In this conversation with Andy Clement, CCO at Kimberly-Clark Professional, we discuss how digitizing the sales operations has impacted this #B2B business in the post-pandemic world. buff.ly/3CGrqoO
#podcast #CX #leadership #KimberlyClark
In this interview, Lynda Firey-Oldroyd explains that uniting the C-Suite on goals of improving the #CX was a rather natural process because everyone was on board with the desire to impact the overall trends in customer and employee satisfaction. buff.ly/3RiOSvJ #podcast
Listen to my latest podcast episode as Cassandra Crowe and I talk about insights into the #employeeexperience transformation at @SharpHealthCare and the ways in which this multilayered process impacted business operations and patient experience. buff.ly/3DJSu6k #podcast
In this conversation with Andrew Clement, CCO at Kimberly-Clark Professional, he shares examples of how the CCO role often involves change management and making the right investments. Learn more about how he has shaped experience in this B2B organization. buff.ly/3CGrqoO
In my conversation with Lynda Firey-Oldroyd, I asked her how she assesses the #CX work that needs to be done when she stepped into her role at @Topgolf. And how she builds better player experiences. Listen to the episode and read the show notes: buff.ly/3RiOSvJ #podcast
What can you do to be an unforgettable company that customers continue to buy from and rave about to others? What are ways to unite your organization that would “Make Mom Proud?” Tune in for this interview as @stacysherman asks me about these topics. buff.ly/3DQnRMH #cx
"The dashboard means nothing without a full understanding of how all of the information comes together."—Cassandra Crowe, CXO at @SharpHealthCare.
Listen to the podcast episode and read the show notes: customerbliss.com/podcasts/h…
#JeanneBlissLive #LinkedInLive #CX #Healthcare
Listen to my latest podcast episode in which @mscdcrowe2010 of @sharphealthcare, and I talked about the importance of rebuilding relationships with alliances and partnerships, and how she learned from the previous experience and gained insights. customerbliss.com/podcasts/h… #cx
Have you noticed a shift in consumer behavior in your brick and mortar stores? In this episode from the archives, Simone Sweeney of @LEGO_Group, speaks on the importance of continued consumer research during the shifting retail landscape. buff.ly/3l9REac #podcast #CX
Are you showing humanity at work? It's important that you do so. High tech without a human connection may make interactions more efficient, but it’s important to know when to blend humanity and caring into customer experiences. buff.ly/2K5tQ7r #CX #humanity #value
By using a multitude of customer listening tactics, Lynda Firey-Oldroyd, CCO of @Topgolf, and her teams listen for feedback as broad as understanding the total experience and as narrow as understanding the game screen UI. buff.ly/3RiOSvJ #podcast #CX
In this excerpt from my interview with Cassandra Crowe, #CXO at @sharphealthcare, one of our attendees asked her how she works to improve the change management skills of her CX team. Subscribe to get a notification when the full podcast is available: buff.ly/2Pb6HCS
What I know is: in order to lead your #CXtransformations, you must first begin with what I call “one version of the truth.” Watch this video to learn why you MUST need “One Version of the Truth”: buff.ly/3cY8k2K
#WhatIKnow #Leadership #AdmirableGrowth #CX
Christopher McShane, SVP of customer experience at @SertaSimmonsBed shared a 90-day plan for customer experience transformation during our Live conversation.
Listen to the podcast and read the show notes: buff.ly/3IMUHPk
#podcast #CustomerExperience #Leadership
Listen to this episode from the podcast archives as Corrie Quaranto and I talk about how @NorthwellHealth has been taking the time to focus on customer care in a way that reduces stress and confusion for the patient during their healthcare experience.
buff.ly/3lCrBsw
In this interview, Barbara C. Morton of @DeptVetAffairs shares how she was able to work within the department to improve the website and overall customer experience for the range of customers who interact with the Veterans Affairs. buff.ly/3Dtcx7C #podcast #CX
How are you taking steps to deliver what you do? Are you willing to step outside the bounds of what everybody else does? And take an ADMIRABLE action in how you do it? Learn more and get the transcript and further resources here: buff.ly/3BZTykH
#WhatIKnow #Leadership
