When you email issues to Obsidian Entertainment (the video game company) their AI support hallucinates and tells you to email Obsidian (the note-taking company) instead. The perils of trusting an LLM with your customer support.
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Replying to @kepano
A few months ago they had actual customer support. That was before Microsoft became an "AI first" company. I'm pretty sure they were forced to do this

Nov 4, 2025 · 11:08 AM UTC
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