The King's Guard, famous for never moving, just knelt and broke all the rules.
The 6-year-old boy, Tom, had been waiting all day for this moment. His dad had promised him he’d see the "real-life toy soldiers." But in the massive London crowd, Tom got separated from his parents.
One second they were holding his hand, the next he was alone in a sea of legs.
He panicked. He ran, blinded by tears, looking for a safe person. He saw the soldier in the red coat, standing perfectly still. He ran straight to the sentry box, grabbing the man's red coat. "Help me!" he sobbed.
The Guard, trained to ignore tourists, to never flinch, looked down. He saw the boy’s pure terror. His heart broke. He glanced at the clock inside his box: 1:58 PM. His replacement was due at 2:00 PM.
He broke protocol. He didn't move his body, but he looked down and whispered, his voice firm but kind, "Stay right here. Do not move. I'm helping you in one minute."
For two agonizing minutes, the boy just stood there, his little hands clutching the man's coat. At 2:00 PM on the dot, the new sentry marched up and formally took his post.
The Guard was now off duty. He immediately stepped away from the sentry box and knelt. "Okay, little man," he said, his voice full of concern. "What's wrong?"
The boy's brave face crumpled. "I... I can't find my mommy!"
He ran straight into his chest, sobbing. The Guard just held him, his gloved hands patting his back. "It's alright, son," he whispered. "You're safe. We'll find her. You're with the King's Guard now."
He held him for five minutes, a rock of comfort, until the boy’s frantic parents were located by the police.