When you email issues to Obsidian Entertainment (the video game company) their AI support hallucinates and tells you to email Obsidian (the note-taking company) instead. The perils of trusting an LLM with your customer support.
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Replying to @kepano
@XBoxPublishing is their parent company. You could just contact their support about it and keep going up the chain until you find a person. The system should have some way of escalating an issue it can't handle.

Nov 4, 2025 · 5:40 AM UTC

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Replying to @david_a_thigpen @kepano @XboxPublishing
"Just"?
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They are entrusting their brand to an llm, so I don’t know who you escalate an issue to.
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