Canadian government is investing in AI like this so prepare for the CRA to use AI support to send you to the bottomless pits of hell
The AI future is here! Fire all frontline tech support and let a shitty LLM figure it out.
absolutelynoone retweeted
Can I also point out how cloyingly positive these help desk LLMs are. Like maybe it's just my personality but being told "it's great to hear you're even trying to help contribute feedback" makes me want to throw up
/dev/random retweeted
Nothing says you’re not important to us like pushing your support questions to AI slop.
Sunrise Parabellum retweeted
I am shocked- SHOCKED, I tell you- to hear the good name of Obsidian Entertainment associated with shoddy software that doesn't work.
Since I’ve taken the job at Obsidian Entertainment and instituted the AI reply system for support calls, our support customer followup emails has dropped by 100%.
We no longer need support staff to handle issues, I will be saving the company about $32.4m a year.
One of the many reasons genAI for customer service and support is not as simple as it sounds.
in 2015 nearly-bankrupt obsidian, in a defining moment in video gaming, launched a kickstarter & leaned on the players to keep them going. it worked. they developed pillars of eternity. they connected directly with the players. they raised $4M
then microsoft bought them:
Cheer Itself retweeted
Imagine a world where you sent this email with your AI browser and when it sees this reply it automatically emails the other Obsidian.
