Everyone’s building AI agents these days.
But few can actually scale from 60% to a 98% resolution rate.
A lot of other AI companies seem to be relying on hype and virality but these guys are actually solving legit problems.
If you're on the job market this is a spot definitely worth considering
$61M Series A
A testament to the talent at Giga building something great
After seeing a taste of what high quality AI support means, it becomes obvious that this is going to be the new normal within the next decade of our lives
If you want to work with a killer team (including me) check out Giga.ai/careers
We have raised a $61M Series A to automate customer operations.
The world’s leading companies like DoorDash trust Giga to supercharge customer experience with AI.
I've been very impressed with the execution and speed of the @gigaml in improving our support AI performance. Thanks Varun and the team for the partnership!
Excited to share our partnership with DoorDash.
Together we went from kickoff to real impact — in weeks, not quarters.
Highlights:
- Time to value: weeks, not quarters
- Quality at scale: 90%+ DWR in production
- Built for scale: 10B+ lifetime orders, 500K+ merchants, 8M+ Dashers, and hundreds of thousands of daily assistance requests
meanwhile in Japan beer is overtaking sake, they eat "hamburg" patties on sushi, and French pastries line every bougie mall.
Give it a few more decades and it will be like how both the east and west kinda forgot tomatoes came from South America
so much of the media Mike Judge is involved with has a finger on the pulse of American sub-cultures. Idiocracy, King of the Hill, HBO's Silicon Valley, Beavis and Butthead...
Spent time deep in the Japanese countryside training at Dassai, one of Japan’s most iconic sake breweries. Despite its scale, everything was done by hand—rice washing, koji growing, brewing, bottling. A humbling, sake-soaked labor of love 🍶
I know it's fashionable to make a substack nowdays, but something about it feels weirdly corpo and sell out. Why does longform chatter have to be blended with "upselling" to my "audience"
although I know this is kinda in jest, I do wonder how much and where to write about some of my travels. I've been reflecting a lot lately on some of the farms and blacksmiths I've visited lately.... I don't even know where those fans are haha
@RyanJosephHill quit the startup world and traveled the world for 2 years, pursuing all manner of interests:
-Culinary arts in Paris
-Dropshipping in Philadelphia
-Ancient woodworking techniques in Japan
I'm excited to read his detailed and thoughtful X posts on this matter.
Fire – 1,500,000 BCE
Wheel – 3,500 BCE
Steel – 1800 BCE
I fully get the amount of industrial equity built by all the above technologies.
But I must ask... is this it? Are we as an industry just going to build off of these things forever? Do we not dare imagine anything else?
HTTP - 1989
SQL - 1973
Unix - 1969
I fully get the amount of industrial equity built by all the above technologies.
But I must ask... is this it? Are we as an industry just going to build off of these things forever? Do we not dare imagine anything else?
Every time I hear this I think about how when I poop an electric powered bidet uses water to clean my literal asshole and wonder how these people would respond to that argument
At first this sounds bad… but then you think about it for a few seconds and realize most people probably order via loans in the form of a credit card on DoorDash anyway
DoorDash and Klarna have signed a deal where customers can choose to pay for food deliveries in interest-free installments or deferred options aligned with payday schedules.