cofounder and ceo at @gigaml
San Francisco, CA
Joined March 2021
- Tweets 314
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We have raised a $61M Series A to automate customer operations.
The world’s leading companies like DoorDash trust Giga to supercharge customer experience with AI.
Giga Series A
We chatted with @harjtaggar about Giga story and what makes it exciting listen to the video if you want to know more about how we build product at @gigaml
Giga (@gigaml) is building the next generation of customer support — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
The team recently raised $61M to power emotionally intelligent, human-quality conversations at enterprise speed and scale.
In this interview with YC's @harjtaggar, co-founders @varunvummadi and @eshamanideep share how they’re reimagining enterprise support from the ground up, what it takes to build AI for high-compliance industries, and why emotionally intelligent agents are the future of customer experience.
02:25 – What Giga Does and Who It Serves
05:10 – Building Emotionally Intelligent AI Agents
08:15 – Real-Time Responses at Enterprise Scale
11:45 – Designing for Compliance and Security
15:00 – Human-Quality Conversations at Machine Speed
18:20 – Lessons from Early Customer Deployments
22:10 – Powering the Next Generation of Support
26:45 – What It Takes to Build for the Enterprise
30:15 – The Future of Customer Experience
33:40 – Advice for Founders Building in AI
Varun Vummadi retweeted
Giga (@gigaml) is building the next generation of customer support — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
The team recently raised $61M to power emotionally intelligent, human-quality conversations at enterprise speed and scale.
In this interview with YC's @harjtaggar, co-founders @varunvummadi and @eshamanideep share how they’re reimagining enterprise support from the ground up, what it takes to build AI for high-compliance industries, and why emotionally intelligent agents are the future of customer experience.
02:25 – What Giga Does and Who It Serves
05:10 – Building Emotionally Intelligent AI Agents
08:15 – Real-Time Responses at Enterprise Scale
11:45 – Designing for Compliance and Security
15:00 – Human-Quality Conversations at Machine Speed
18:20 – Lessons from Early Customer Deployments
22:10 – Powering the Next Generation of Support
26:45 – What It Takes to Build for the Enterprise
30:15 – The Future of Customer Experience
33:40 – Advice for Founders Building in AI
Varun Vummadi retweeted
We will continue to see AI taking over customer operations in the future, mark my words. This is changing the game forever
Varun Vummadi retweeted
I’ve coached many of the iconic companies (OpenAI, Coinbase, Robinhood, Reddit, Mercor, etc.) @gigaml feels to me like the next one. The growth on the enterprise side in terms of revenue and value is astounding.
Wow #1 in trending thanks @hiVickieW and @jcarvajalpa for a great website and execution.
Wow our investor @david_zhu1 is trying to steal our spotlight. I never thought our announcements would coincide lol david is amazing you should check out @reevo_ai.
Excited to share @reevo_ai is coming out of stealth with $80 million in funding.
Grateful to partner with @khoslaventures and @kleinerperkins - and a heartfelt thank you to @vkhosla, @SamirKaul1, & @mamoonha for their support in helping us build something category-defining.
And finally thanks for our amazing competition @btaylor for making the game more fun
Thanks to all of our supporters :
@garrytan, @geoff_yang, @paulg, @andyfang,
@t_xu,@harjtaggar, @cwdegnan, @mattmochary, Satish Dharmaraj, @sama, @RonConway
Companies choose Giga over all other AI solutions for these three main reasons:
• Self-Improving Agent: our AI agents go from 60% to 98% resolution automatically
• Fast Time-to-Value: go live in less than 2 weeks, compared to months
• World-class Voice Experience: ultra-low latency and best-in-class interrupts across 99 languages
Learn more here: giga.ai/blog/series-a
A lot of people don’t know this, but @gigaml wouldn’t exist without @harjtaggar taking a bet on us.
Giga is quietly growing faster than any company I've ever seen. Doordash chose them for customer support because only their AI agents can handle extremely complex edge cases. Giga agents can call both the customer and Dasher at the same time and listen to both to figure out what to do. It's like Her with less romance but giant ACV's.
Excited to share our partnership with DoorDash.
Together we went from kickoff to real impact — in weeks, not quarters.
Highlights:
- Time to value: weeks, not quarters
- Quality at scale: 90%+ DWR in production
- Built for scale: 10B+ lifetime orders, 500K+ merchants, 8M+ Dashers, and hundreds of thousands of daily assistance requests
We are just Giga from now on.
GigaML → Giga
We’ve updated our domain to giga.ai with a new website to tell the right story around our customers, our product, and our team.
GigaML → Giga
We’ve updated our domain to giga.ai with a new website to tell the right story around our customers, our product, and our team.
Copied our rebrand and didn’t even change the text any way great work from our designer Juan. Our new website is going to get even better
