I need help gang: is @digitalocean a legit, trustworthy company! They shut off my active server and now apparently require a gov-issued ID to reopen my account. It’s paid, I have done nothing - this seems suspicious to me. Are they a trustworthy hosting company?
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I’ve spent many, many thousands with them over the last six years, always been great. They have close to a billion dollars in billing annually, so yes, they’re legit mate.
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While I’m disappointed in their approach to whatever this was, I’m back up and running now. Customer Support was very responsive, I must note. That was excellent.
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Replying to @DuaneForrester
Hello Duane! Thanks for reaching out. While we're glad to hear your account is up and running now, we appreciate your kind feedback for our support team being responsive. We understand the apprehension with requesting identification images due to potential privacy concerns. We utilize the identification images to determine if the requesting user is the authorized owner of the account.

Nov 6, 2025 · 1:52 PM UTC