Heads up.
@Zendesk is a scam organization, and you should avoid them at all costs.
I need to cancel our plan, but there is no way I can do it myself. They force you to contact support.
That feels illegal... but ok, I used their chat on April 30th which was a total nightmare to navigate and eventually got to the point where they were going to get a human on the case to help me cancel.
Seven days later, on April 6th, I received a response from an agent that did NOT grant my request to cancel but instead says, "To better assist you with this, may I kindly ask for your reasons behind this decision?"
Ugh. I explain that we have switched to another product.
No reply.
May 30th, my recurring billing kicks in again for $358.
I reply and complain that I was trying to cancel but they didn't get back to me.
NO ONE REPLIES TO ME.
My renewal is coming up again, and I still haven't been able to get off this software.
I should be compensated for so much time wasting.
Can this be brought to the FTC?
Anyway, don't use Zendesk.