Head of Product at @gigaml

here
Joined May 2012
Giga $61M Series A I met @eshamanideep and @varunvummadi in Jan 2024 at a @ycombinator event. @harjtaggar introduced them — he had noted they were wicked smart and gritty.
We have raised a $61M Series A to automate customer operations. The world’s leading companies like DoorDash trust Giga to supercharge customer experience with AI.
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Turning the world's business logic into code is going to drive one of the most fundamental changes of our lifetime. It's a pleasure to work with @eshamanideep and the rest of the team on making this into a reality.
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Being tasteful with our core primitives and betting hard that AI is fantastic at code has been how we've built such an extensible product with such a fast time-to-value. It's a game changer for enterprises, not just our go-to-market motion.
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"Don't build anything custom for the customer. Everything has to be a core part of the product." This is an enormous part of why @gigaml is different. Thanks @harjtaggar for helping us tell this part of our story.
Something that stunned me about @gigaml is they've moved away from the FDE playbook that's become the default for fast growing AI startups. Instead they've built AI to covert plain English from the customer into Python code to make the product work for their use cases i.e. an AI FDE. It's a huge technical feat and is how they can onboard enterprises in weeks vs months.
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Albert Chuang retweeted
Giga is a special company with founders who are both elite engineers and relentless at sales. This is going to be one of the case studies in how the AI revolution favored extremely technical founders who won by building a better product than anyone else was capable of.
We have raised a $61M Series A to automate customer operations. The world’s leading companies like DoorDash trust Giga to supercharge customer experience with AI.
We are building a generational company at Giga. AI for customer service is one of the only categories that’s obvious, massive, and working right now. We are focused on building for the best customers in the world to solve their most ambitious operations challenges. If you want to do your life’s best work, consider joining us.
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LLM finetuning ended up not being a great business. But Esha and Varun are incredible founders. They are relentless learning machines. Their ambition knows no bounds. I’m proud to call them close friends, and even prouder to get the chance to work with them.
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And he was right. I got to see that as their office neighbor in our WeWork-like situation. There were many nights where when 10pm rolled around, it was only me and the Giga guys.
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What an honor for @gigaml to serve customers like DoorDash :)
I've been very impressed with the execution and speed of the @gigaml in improving our support AI performance. Thanks Varun and the team for the partnership!
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An incredible milestone by the @gigaml team. It's been breathtaking working alongside everyone who made this happen. Each person on the team has an unparalleled sense of urgency and purpose. We're here to build a generational startup that conquers the most challenging operational problems for the world's largest B2C companies. If you're interested, I'm helping @eshamanideep and @varunvummadi scale the engineering team ASAP – check out our careers page below
Excited to share our partnership with DoorDash. Together we went from kickoff to real impact — in weeks, not quarters. Highlights: - Time to value: weeks, not quarters - Quality at scale: 90%+ DWR in production - Built for scale: 10B+ lifetime orders, 500K+ merchants, 8M+ Dashers, and hundreds of thousands of daily assistance requests
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Albert Chuang retweeted
GigaML → Giga We’ve updated our domain to giga.ai with a new website to tell the right story around our customers, our product, and our team.
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I’ve joined @gigaml as Head of Product. I met @varunvummadi & @eshamanideep at @ycombinator when it was their first time in America. They’ve since scaled their voice AI platform to handle millions of calls for companies like DoorDash 🚗 I’m helping Giga build what comes next. If you’re an engineer, designer, or operator who’s obsessed with scale, autonomy, and impact, I’d love to talk. Let’s move the world towards perfect execution with AI.
There will be no Cocomelon in my household
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High interest rates are good actually, expands access to credit. If lenders can’t profitably lend to demographics that are likely to default, they won’t lend.
I look forward to working with the Trump Administration on fulfilling his promise to cap credit card interest rates at 10%. We cannot continue to allow big banks to make record profits by ripping off Americans by charging them 25 to 30% interest rates. That is usury.
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Nice writeup. I’ve noticed low-code-no-code occupies the “else” statement space well — a higher-ordered 911 for when off the shelf point solutions and platforms fail, traditionally occupied by internal tools and consulting Kevin Kwok wrote of the concept kwokchain.com/2019/08/16/the…
I wrote a long essay on why most of the low-code-no-code tool builders haven't made it out of the teenage slumps -- Airtable & Retool are big ones that come to mind. Warning: it's LONG. docs.google.com/document/d/1…
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