Partner at @bainalerts, working in #digitaltransformation, #custexp & #marketing. Thoughts my own.
London
Joined March 2014
- Tweets 29
- Following 65
- Followers 70
- Likes 78
Our 2023 Global Private Equity Report is live! In this report, we examine how macroeconomic uncertainty has put an end to the extraordinary surge in dealmaking over the past several years and explain what you can expect from the challenging year ahead. bit.ly/3IXKce0
Bain & Company announces services alliance with OpenAI bit.ly/3Stscey
My Latest research with #MaritzCX - looking across industries provides a unique perspective on what consumers want
These are the brands that deliver on #customerexperience, according to UK consumers. spr.ly/75010183
Stanford Swinton retweeted
Bain & Company’s Stanford Swinton shows pitfalls & principles of customer journey management at #CXForum #CustomerExperience
An insightful article by @FredReichheld. Well worth a read!
#NetPromoter #NetPromoterScore #NPS #CustomerExperience #Bain
You may be familiar with the classic Net Promoter System survey's two questions, but learn why there could be a case for a third: spr.ly/6015EL33N
Stanford Swinton retweeted
Why is it so hard for #banks to monetize their #digital initiatives? Many underestimate the need for radical behavior change among customers and employees: spr.ly/71806746
Stanford Swinton retweeted
Leadership seths.blog/2019/08/leadershi…
Stanford Swinton retweeted
Banks can mobilize customers to go #digital through a combination of voluntary and more persuasive measures: spr.ly/71887259 #TopicoftheWweek
How prepared is your company for #DigitalTransformation? Take the survey to find out.
#Business #Change #Digital #DigitalReadiness
Are you prepared for a #digitaltransformation? spr.ly/72413252
Stanford Swinton retweeted
Unethical #Marketing Destroys #CustomerExperience And Brand Reputation forbes.com/sites/shephyken/2… by @Hyken #leadership #CX
Stanford Swinton retweeted
#AI use cases in Banking [#INFOGRAPHICS]
#ArtificialIntelligence #MachineLearning #ML #DeepLearning #DL #Fintech #Insurtech #Digital #DigitalTransformation #FutureOfWork #Analytics #PredictiveAnalyti ... https://nitter.net/t.co/8lPHht7pqv https://nitter.net/t.co/a4GW4rzrUI bit.ly/2Yugiax
Stanford Swinton retweeted
There are lessons to learn from the companies managing their #digital transformations well: spr.ly/71900885 #TopicoftheWeek
Stanford Swinton retweeted
The cost of acquiring a new customer is 5-10x that of retaining current ones, making it critical for businesses to deliver a great #CustomerExperience. Learn how with the following post from @helpjuice (including tips from @annettefranz CCXP) buff.ly/32SXmC3 #CX
Stanford Swinton retweeted
One of the toughest jobs #CustomerExperience leaders face is getting executive buy-in and justifying the expense of CX initiatives. @zelandiya of @getthematic has put together this very useful resource for proving the ROI of #CX. buff.ly/2ZXijK9
Stanford Swinton retweeted
Technology alone won’t accelerate digitalization. #Banks must mobilize customers to go #digital through a sustained change management effort: spr.ly/71803581
Stanford Swinton retweeted
#MachineLearning is only growing in popularity, with analysts training intricate black box models on large data sets that capture complex underlying relationships. spr.ly/71906618
Stanford Swinton retweeted
3 key talents for a successful digital transformation wef.ch/2LlsNOQ #technology
Stanford Swinton retweeted
In our latest blog Gerard du Toit and Stanford Swinton discuss loyalty in a digital age. Read more here: bit.ly/2ZJCMC7
