.
@cursor_ai is now using
@plainsupport to power their Slack support.
Building a company is full of highs, lows, and a couple of “pinch me” moments. This is one of them.
The team at Cursor are some of the most thoughtful, kind, and smartest people I've ever had the pleasure of working with. It's a genuine joy to work with a group of people who think so clearly, move so quickly, and care so deeply.
Of all milestones, customer milestones are the ones that matter most – and just as importantly, what we're helping them achieve for their customers. Cursor recently started supporting their enterprise customers on Slack and as the number of customer channels and conversations grew, keeping on top of it all became really hard. The team at Cursor wanted a faster, easier way to triage conversations, categorize issues, and gain visibility into their support performance.
Plain is built for teams like Cursor. Teams that want to meet their customers where they are - on Slack. With Plain, Cursor now has a single inbox for all their Slack channels and full visibility into their support.
We're thrilled to get to work with the team. Thank you
@nickwm, @danperks_ and
@ericzakariasson for the partnership!